FAQ
Experience Better Health
Detailed answers to help you understand the concierge model. If you would like to learn more about how our approach can benefit you and your family, these are the questions we hear most.
The Concierge Difference
Traditional practices often manage 3,000 or more patients per doctor. Our physicians limit their panels to approximately 300 members, which is what makes 24/7 access and unhurried appointments possible.
Frequently asked questions
How is Griffin Concierge Medical different from a traditional practice?
We provide a highly personalized level of care that traditional offices cannot match. This includes same-day appointments, 24/7 direct access to your doctor via cell or email, and unhurried visits that focus on proactive longevity rather than just treating illness.
How much is the membership fee and what does it cover?
Membership fees are graduated based on age. The fee covers all professional primary care services in our office, including your Comprehensive Annual Assessment, 24/7 physician access, and care coordination. Contact our office for current age-based pricing.
What other products and services do you offer at the office?
Beyond primary care, we offer advanced nutritional counseling, body composition analysis, and a curated selection of clinical-grade supplements.
Can you draw my labs at your office?
Yes. We offer on-site phlebotomy for our members’ convenience. We draw the blood here and send it to your preferred laboratory (such as Quest or LabCorp) for processing under your insurance.
How do you manage my care if I am hospitalized?
If you are admitted to a local hospital, our doctors act as your primary advocate. We communicate with the hospitalists, visit you when appropriate, and manage the transition back to your home care plan.
Can you care for my child?
We provide care for children and adolescents ages 6 to 17, provided that at least one parent or guardian is also an active member of the practice.
Do your physicians make house calls?
House calls may be provided on a case-by-case basis at the physician's discretion, primarily for members whose medical condition prevents them from visiting the office.
How do I access medical services when I’m traveling?
You have 24/7 direct access to your doctor via phone, text, or email. We can handle many issues remotely, call in prescriptions to a pharmacy near you, or help coordinate care at a local facility if necessary.
Do I need health insurance? What about HMOs, Tricare, or Medicaid?
Yes, you still need insurance. We do not participate in any insurance networks, including HMOs, Tricare Prime, or Medicaid. You will need your insurance to cover specialist visits, imaging, and hospital stays.
Will insurance, Medicare, or my FSA/HSA cover the fee?
Insurance and Medicare do not cover the membership fee. However, many members find that their HSA or FSA funds can be used to pay for concierge services; please consult your tax advisor to confirm.
Can I be seen once or for a one-time executive physical?
No. We are a membership-based practice focused on long-term relationships. We do not offer one-time consultations or stand-alone physicals to non-members.
Do you have a patient portal?
Yes. We use the AthenaHealth portal. This HIPAA-compliant platform allows you to securely view your labs, request refills, and communicate with your doctor 24/7.
Ready for Exceptional Service?
Schedule a private tour of our Tampa or St. Pete offices today.