Compliance

SMS Texting Policy

Last Updated: February 3, 2026

Griffin Concierge Medical ("GCM") uses SMS to provide timely updates regarding your care. This policy outlines our commitment to your privacy and strict adherence to mobile messaging carrier requirements.

By providing your phone number, you consent to receive SMS messages from Griffin Concierge Medical. These messages are conversational messages related to your use of our services. Message frequency may vary. On average, 1–2 messages per month. Message and data rates will apply to messages sent.

  • To opt out of SMS messages at any time, reply STOP.
  • For help or more information, reply HELP.
  • For details on how we handle your information, please review our Privacy Policy.
  • If you have any questions or concerns, please contact us at hello@griffin.healthcare or call 813-350-9090.

Explicit Data Privacy Policy

Your personal data will not be transferred to external organizations under any circumstances. We do not share, sell, or disclose your mobile information to any third parties for marketing or promotional purposes. Unauthorized sharing of user data is strictly prohibited.

What to Expect

  • ✓ Appointment reminders & follow-ups
  • ✓ Direct conversational care with staff
  • ✓ Frequency varies; avg. 1–2 messages/month
  • ✓ Message & data rates may apply

Your Control

  • ✓ STOP: Opt out at any time
  • ✓ HELP: Get support info
  • ✓ Consent is never sold or traded
  • ✓ Withdrawal is processed immediately

Frequently Asked Questions

We require explicit "opt-in" consent. You can enroll by checking the SMS opt-in box on our web inquiry forms, confirming preferences during clinical intake, or by texting START to our office number.

While we use encrypted internal systems to manage your care, standard SMS is not a fully secure medium. We recommend avoiding the transmission of highly sensitive medical history via text. Your mobile data is used strictly for care coordination and business operations.

Please contact our office immediately if your contact information changes. This ensures your medical updates are sent to the correct device and prevents unauthorized access to your care notifications.